Troubleshooting
Before you start troubleshooting license errors, it is helpful to understand the different parts of your license file.
License error messages, such as those listed below, are not always sufficient to understand the reason for the licensing error. When the license server runs it generates a log fie. This log file provides information that will help you understand the reason for the license error. The log file is a text file that can be opened and read in a text editor, e.g. MS notepad or MS Word. If the reason for the license error is not clear, open the appropriate license log file and check the error listed.
License log files are generally located in the CoventorWare installation directory: \Coventor\CoventorWare2008\licensing\log or the SEMualtor-MEMulator installation directory: \Coventor\SEMulator3D-MEMulator2007\licensing\log.
For CoventorWare, there may be up to 3 license log files:
- CoventorWare licensing log file: CoventorWare-mcosmld.log. Useful for troubleshooting CoventorWare starting issues, and license issues with Designer, all Analyzer MEMS solvers and the Fluidics solver BubbleDropSim
- Fluidics licensing log file: CoventorWare-Microfluidics-Solvers-FluentLm.log Useful for troubleshooting MemCFD, Netflow, ReactSim and SwitchSim license issues.
- Saber licensing log file: CoventorWare-Architect-snpslmd.log. Useful for troubleshooting Architect license problems.
For SEMulator3D-MEMulator, there will be up to 1 license log file
- SEMulator3D-MEMulator licensing log file: covld.log. Useful for troubleshooting SEMulator3D-MEMulator license problems.
The licensing log files should be taken from the license server i.e. the machine for which license was issued. If you are using the license from a client machine and do not have access to the server, please get in touch with your System Administrator to get these files.
The frequently encountered license problems are listed below. Please click the links for the solutions to these problems:
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